Monitoring - Last week we experienced an issue affecting some of your older emails and files, causing them to disappear. The team in IT Services worked with Microsoft to resolve this issue, which affected UCLive emails older than 6 months, and OneDrive files that had not been modified for 6 months.

All emails have now been restored, although you may notice instances of previously deleted or filed emails also returning to your inbox.

If you are missing OneDrive files, these will need to be manually restored before 8 April 2020, and instructions on how to restore your files are accessible here: https://www.canterbury.ac.nz/its/knowledge-base/restore-office-365-onedrive-files/.

For more information, please contact the IT Service Desk.
Jan 28, 14:48 NZDT
Identified - IT Services are aware of an issue affecting UCLive emails older than 6 months, and OneDrive files that have not been modified for 6 months, causing these emails and files to disappear. We are working with Microsoft to resolve this issue, and missing emails should be restored over the next couple of weeks. OneDrive files will need to be manually restored by users, however we will provide more details about this process soon.

Should you be affected by this issue and need to access older UCLive emails or OneDrive files, please contact the IT Service Desk as we can assist with urgent recoveries.

A further update will be provided early next week.
Jan 15, 10:44 NZDT
Network Operational
Campus Internet Operational
Campus WiFi Operational
Campus Wired ? Operational
Virtual Private Network (VPN) Operational
Communications Operational
Email - Students Operational
Email - Staff Operational
PABX Phone System ? Operational
Skype for Business Operational
Zoom Operational
Infrastructure Operational
Desktop Operational
Server Operational
Storage Operational
Database Operational
Audio Visual Operational
Student Management System Operational
myUC Operational
Jade Operational
OurUC Operational
connectUC Operational
Enterprise Services Operational
Echo360 ? Operational
LEARN (Moodle) Operational
PeopleSoft (UCPeople) Operational
Office 365 Operational
Identity & Access Management Operational
UC Website Operational
Terminal 4 (T4) Operational
UC Intranet Operational
UC Wiki Operational
SharePoint (UC Share) Operational
Software & OS Deployments (SCCM) Operational
Support Centres Operational
IT Service Desk Operational
UC Health & Call Centres Operational
Other Operational
Resource Booker Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Outage Feb 22, 08:00-09:00 NZDT
On Saturday 22nd February between 8am and 9am the James Logie building will experience an up to 10 minute loss of connectivity to the rest of the campus while network router software is upgraded.

RFC# R63770
Posted on Feb 20, 13:03 NZDT
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.